Terms & Conditions



1.Discount Codes/Referral Codes misuse

The referral code scheme and discount codes are intended as a way of thanking you for telling people about us, we ask that you do not abuse this. It is for use by users friends and family and as such we monitor the usage of these codes for misuse. The codes must not be openly advertised on affiliates, discount code websites, deal sites or similar. The code is not for use within a single household, or for referring yourself and we monitor postcodes and accounts for excessive use.

The welcome50 Code is redeemable against the first delivery of a discovery or classic pack of coffee on our recurring payment subscription with a one time use per customer account. 

If we find evidence of abuse of our discount codes we reserve the right to charge full price for purchases and/or cancel and close user account. This includes customers creating multiple accounts for the purpose of reusing discount codes.

2.Delivery Terms

We will send all orders and subscriptions weighing under 500 grams (Discovery and Classic Packs) via a Royal Mail Standard service. Any orders 500 grams and over will be sent via a 48 hour tracked service. These are not guaranteed time services and while we suggest to allow up to 3 working days for items to arrive, we will not refund or replace lost items until 10 working days after dispatch. Delivery is included to mainland UK and Northern Ireland. International orders will be charged for delivery at checkout, you may be required to pay import taxes on your order, we cannot advise on this and suggest that you consult the relevant authorities. We are not liable for any excise duty or import tax charges you may receive on receipt of goods within your country.

3. Terms of website use

a) This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.thecoffeefactory.co.uk (the "Website"), whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website. b) Please read these terms of use carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. c) If you do not agree to these terms of use, you must not use our Website.

4. Other applicable terms

a) These terms of use refer to the following additional terms, which also apply to your use of our Website: b) Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. c) Our Cookie Policy, which sets out information about the cookies on our Website. If you purchase goods from our Website, our Terms and conditions of supply will apply to the sales. d) If you purchase goods from our Website, our Terms and conditions of supply will apply to the sales.

5. Information about us

www.thecoffeefactory.co.uk We are registered in England and Wales under company number 06748965. and have our registered office Unit 3, Samurai Buildings, Shute rd, Axminster, Devon, EX13 7PW, United Kingdom. Our VAT number is GB 974 7141 93

6. Trade Marks

COFFEE FACTORY registration number UK00003264609 registered in class 43. ROASTERS CHOICE registration number UK00003227655, registered in class 30.

7. Changes to these terms

a)We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

8. Changes to our Website

a) We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it. b) We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

9. Accessing our Website

a) Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. b) Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. c) You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

10. Your account and password

a) If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. b) We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. c) If you know or suspect that anyone other than you knows your user identification code or password, you must notify us at support@thecoffeefactory.co.uk

11. No reliance on information

a) The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. b) Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

12. Applicable law

a) If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. b) If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

13. Viruses

a) We do not guarantee that our Website will be secure or free from bugs or viruses. b) You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software. c) You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

14. Limitation of our liability 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.