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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. Terms of website use

a) This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.thecoffeefactory.co.uk (the "Website"), whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website. b) Please read these terms of use carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. c) If you do not agree to these terms of use, you must not use our Website.

2. Other applicable terms

a) These terms of use refer to the following additional terms, which also apply to your use of our Website: b) Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. c) Our Cookie Policy, which sets out information about the cookies on our Website. If you purchase goods from our Website, our Terms and conditions of supply will apply to the sales. d) If you purchase goods from our Website, our Terms and conditions of supply will apply to the sales.

3. Information about us

www.thecoffeefactory.co.uk.com. We are registered in England and Wales under company number 06748965. and have our registered office Unit 3, Samurai Buildings, Shute rd, Axminster, Devon, EX13 7PW, United Kingdom. Our VAT number is GB 974 7141 93

4. Trade Marks

COFFEE FACTORY registration number UK00003264609 registered in class 43. ROASTERS CHOICE registration number UK00003227655, registered in class 30.

5. Changes to these terms

a)We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

6. Changes to our Website

a) We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it. b) We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

7. Accessing our Website

a) Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. b) Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. c) You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8. Your account and password

a) If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. b) We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. c) If you know or suspect that anyone other than you knows your user identification code or password, you must notify us at support@thecoffeefactory.co.uk

9. No reliance on information

a) The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. b) Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

10. Applicable law

a) If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. b) If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

11. Viruses

a) We do not guarantee that our Website will be secure or free from bugs or viruses. b) You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software. c) You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Limitation of our liability Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

PRIVACY POLICY

Protecting your data is very important to Coffee Factory Ltd. This Privacy Policy describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by purchasing or using the Service, you accept the privacy practices described in this Policy. This policy together with our terms of use and any other agreement between you and us and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Coffee Factory Ltd.

1. We may collect and process the following data about you:

a) Information that you provide by filling in forms on our website. This includes information you provide at the time of registering or at any subsequent point. As part of the sign-up process, we ask for you to fill in a form that will tell us your name and contact details first of all and then we may also ask for your coffee preferences, delivery address and credit card details. By filling in these details, you consent for us to use them to the extent necessary to fulfill our service to you; b) once you've signed up, we keep a record of all billings and shipments made to you including the types and grinds of coffee you've received. This helps us troubleshoot if, for example, the coffee gets lost in the post and also helps us recommend new ways for you to enjoy coffee if asked; if you contact us, we may keep a record of that correspondence; c) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; d) device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and details of your visits to our website. e) We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.

2. Information we may collect about others

a) We may collect and process the following data about others that you provide us with, including (but not limited to) information that you provide by filling in forms on our website. For example, if you purchase coffee as a gift for a third party, we will collect and process data about the recipient of the gift as well as from you. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.

For the avoidance on any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.

3. IP Addresses

a) We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users' browsing actions and patterns, and does not identify any individual. Again, this is common and fundamental to most online businesses and helps us understand how our website is being used and areas of it we could improve in the future.

4. Cookies

a) Coffee Factory uses cookies to distinguish you from other users. This helps us provide you with a good experience when you use our website and also allows us to improve our services. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, our website may not perform properly or some features may not be available to you if you disable cookies.

5. Where we store your personal information

The data we collect from you is stored in the European Economic Area ("EEA") but may be transferred to and stored at a destination outside of the EEA. It may also be processed by staff operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored on servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so.

Sensitive information between your browser and our website is transferred in encrypted form using Secure Socket Layer ("SSL"). When transmitting sensitive information, you should always make sure that your browser can validate the Coffee Factory certificate.

6. How we use your information

We use information held about you (and information about others) in the following ways: to provide you with our services; to notify you about changes to our service. Disclosure of your information to ensure you receive information relevant to you; to ensure the content on our website is presented in the most effective manner for you and your computer or mobile device; and

We may disclose your personal information to third parties: In the event that we sell or buy any business or assets; if Coffee Factory Ltd or substantially all of its assets are acquired by a third party; or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Coffee Factory, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

7. Your rights

a) You have the right to ask us not to process your personal data by contacting us at support@thecoffeefactory.co.uk. b) The Data Protection Act gives you the right to access information held about you by submitting a request in accordance with the act and is subject to a £10 administrative fee. All such requests should be sent to support@thecoffeefactory.co.uk

8. Access, Correction, Deletion

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Service. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you that we have obtained from you, you may contact at support@thecoffeefactory.co.uk.

You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact support@thecoffeefactory.co.uk. You also have a right to lodge a complaint with data protection authorities.

This provision does not apply to Personal Data that is part of Client Data. In this case, the management of the Client Data is subject to the Client’s own Privacy Policy, and any request for access, correction or deletion should be made to the Client responsible for the uploading and storage of such data into the Service.

If you should have any questions or concerns, contact us at support@thecoffeefactory.co.uk