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Returns/Cancellation Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
Shipping

We ship across the United Kingdom. All shipping is sent through Royal Mail and is based upon the weight of the whole product weight. Delivery in the UK will be made within 28 days from ordering, though is usually 1-2 business days from out roast day (Tuesday). If you need your shipment signed for upon delivery, tracked to its final destination or sent as priority shipping, this will incur a higher shipping cost and you need to contact us before placing your order.

Do we offer bulk discounts?

Yes! Please contact us for orders of 5 kg of coffee or more, also Wholesale enquiries.

What form of Payments do we except?

We gladly accept Visa, MasterCard, American Express, Discover.

How secure is the online store?

Our online store uses Stripe to handle all payments, which means that your payment information is securely passed via an SSL (Secure Sockets Layer) connection to their servers for validation and storage. As a popular payment platform trusted by thousands of small and large companies, Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. You can learn more about Stripe from their documentation.