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Deliveries

Can I sign up for a regular subscription outside the UK?
Yes you can, just enter your delivery information when signing up, the system will work out the extra charge for delivery.
Can I send a GIFT SUBSCRIPTION outside the UK?
Yes select the country 'under the delivery address' where you would like us to post your coffee when signing up. Shipping costs will be calculated when you proceed to payment.
How do you send the coffee?
We send all of our subscription coffee's in flat packaging (215x300mm) to fit a standard modern letter box using Royal Mail 48. Bulk orders will be packaged in a box, and orders over 3kg will be shipped via UPS. To enable us to deliver your coffee we do need an accurate address including the correct postcode for the delivery address. If you are having any trouble finding an address or postcode please contact us and we will do our best to help you.
When will my coffee arrive?
Most packs will arrive within 48hrs after posting but we can't guarantee this and we expect them to arrive within 3 working days of being dispatched from the Roastery. Please do let us know if your order has not arrived within the 3 working days.
Will my delivery fit through the letterbox?
We send all of our subscription coffee's in flat packaging (215x300mm) to fit a standard modern letter box using Royal Mail 48. Bulk orders will be packaged in a box, and orders over 3kg will be shipped via UPS. Obviously not all letterboxes are created equally, so if you're having trouble you can easily just change your address to your work, or another convenient location by logging onto your account, or please just give us a call and we’ll be happy to help you out.
What does speciality mean?
Speciality coffees receive a Quality Score of more than 80 from the Speciality Coffee Association of Europe (SCAE). The Quality Score is based on a scale of 100 and is judged on a variety of factors, which include acidity, balance, sweetness, mouthfeel and overall flavour.
Are your coffees flavoured?
NO WAY! You’ll notice that we’ve included Key Flavours for each of our coffees. These refer to the flavours that are naturally found within the bean, these flavours are influenced by how the coffee is grown and processed.

Subscriptions

How often will I get charged when I have a subscription?
We only charge you when we send you coffee, so you will only be charged when your next delivery is on its way.
What if the coffee I ordered runs out of stock before my order is due?
Our coffee is selected from independent farmers and supplies of certain beans can be limited. Unfortunately we can't predict how popular a coffee will be, if it really hits the spot and runs out faster than we anticipate, when it's gone, it's gone. Our coffee menu is always changing.
Iv'e received the same coffee twice
Our coffee varieties change every 28days, so you may receive the same coffee if you have a delivery frequency of less than 28days. Our coffee is selected from independent farmers and supplies of certain beans can be limited. Unfortunately we can't predict how popular a coffee will be.
Can I cancel my subscription?
Yes just log in to your account and cancel at any time.
Can I change my delivery address?
You can manage your addressbook from within your account, storing as many addresses as you like. If you have a currently-active order, you can edit it to change its delivery address from within your account too. But please do be aware that orders marked 'complete' have already been dispatched, so it is too late to update your address. Please call us if you notice that an order has been dispatched to the wrong address.
Can I pause my deliveries?
Yes from the your account area.
I don't have a grinder, can you pre-grind the beans for me?
Yes, just select what grind you would like from the drop down menu when buying any coffee product.
I have an espresso machine, but I also like to use a cafetiere, is it possible to alternate the grind I have?
Yes, just log in to your account and update your preferences as and when you please, or set up multiple subscriptions with your desired grind and delivery frequency.
Can I give a subscription to someone as a gift?
Yes, we have 'Discovery' and 'Roasters choice' both great options which make for great gifts. We have 4 gifting options to choose from just follow the steps and pick your preference.
If I get a subscription as a gift, can I add a personal gift message?
Yes, we have multiple options to choose from - You can select to have a card added to the first delivery and we will hand write your message, Email a gift certificate for you to print off and add to a card ( for the last minute gifts ) OR we can email the gift recipient a redeemable gift voucher so they can choose their own preferences.
Is Coffee Factory Expensive?
Every 250g works out to about 20 cups of coffee for each delivery, depending on

Navigating my account

How do I log in to my account?
1) Click the Log in link at the top right

img alt text 2) Enter your log in or Sign Up for a new account

img alt text

How do I change my address for my subscription?

1) Log in to your account

2) Click on "My Subscription"

img alt text 3) Click on "Edit Subscription"

img alt text 4) Click on "Preference"

img alt text 5) Click on "Need to add a new address to your address book?"

img alt text

6) Input your new address and click "Add address" img alt text

7) Ensure your new address is selected in the drop down menu, and click on "Update Order" img alt text

How do I edit my grind or delivery frequency?

1) Log in to your account

2) Click on "My Subscription" img alt text

3) Click on "Edit Subscription" img alt text

4) Click on "Preference" img alt text

5) Select your desired grind here: img alt text

6) Change your delivery frequency here: img alt text

7) Click on "Update order" to save your selections. img alt text

How do I pause, skip or select a specific despatch date for my subscription?

1) Log in to your account

2) Click on "My Subscription" img alt text

3) To choose a despatch date for your next pack, click here: img alt text

Then choose your desired date.

4) Use these buttons to: img alt text

Pause - This stops any further packs being despatched until you come back and restart your subscription.

Ship ASAP - This brings your next pack forward to the next available despatch.

Skip this one - Stops your next scheduled delivery being despatched. The following pack will be despatched according to your delivery frequency setting.

Terms and Conditions / Privacy Policy

https://thecoffeefactory.co.uk/info/terms-and-conditions