If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
We ship across the United Kingdom. All shipping is sent through Royal Mail and is based upon the weight of the whole product weight. Delivery in the UK will be made within 28 days from ordering, though is usually 1-2 business days from out roast day (Tuesday). If you need your shipment signed for upon delivery, tracked to its final destination or sent as priority shipping, this will incur a higher shipping cost and you need to contact us before placing your order.
Do we offer discounts?
Yes! Please contact us for orders of 5 kg of coffee or more, also Wholesale enquiries.
What form of Payments do we except?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is the online store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits(the highest level commercially available).
Do I need a PayPal account to purchase from the store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.