FAQs

Subscription FAQ’s

Can I cancel my subscription?

Yes just log in to your account and cancel at any time.

When will I receive my subscription?

We ship our subscription within the first week of the month.

Can I change my delivery address?

Yes, just email us and we will change on our database.

I dont have a grinder, can you pre-grind the beans for me?

Yes of course, just select what grind you would like from the drop down menu.

Can I give a subscription to someone as a gift?

Yes, we have the ‘Roasters choice gift’ just click on this and follow the easy steps, just make sure you pop in their name & delivery address at the checkout.

I have an espresso machine, but I also like to have a cafetiere, is it possible to alternate the grind I have?

Yes, just email and we will respond with a solution.

If I get a subscription as a gift, is there something I can give them on the day?

Yes we have a gift card that you can print of at home,  we will email this to you when a gift subscription is purchased, select yes at the checkout.

If there are any questions we have missed?

please email us, we are happy to help. info@thecoffeefactory.co.uk


General  FAQ’s

Do we offer discounts?

Yes! Please contact us for orders of 5 kg of coffee or more, also Wholesale enquiries.


What form of Payments do we except?

PayPal


How secure is the online store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits(the highest level commercially available).

 

Do I need a PayPal account to purchase from the store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

 

Roasting & Shipping

We roast all coffee, fresh weekly on Monday & Tuesday. We despatch orders throughout the week. Any orders received after 12:00 noon on a Tuesday will be processed on following roasting days. (Free shipping offers can only apply to MAINLAND UK ONLY)