Customer Service

Shipping

We ship across the United Kingdom. All shipping is sent via Royal Mail or UPS Courier upon the weight of the whole product. Delivery in the UK will be made within 28 days from ordering, though is usually 1-2 business days from shipment. If you need your shipment signed for upon delivery, tracked to its final destination or sent as priority shipping, this will incur a higher shipping cost and you need to contact us before placing your order.

Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through Stripe Checkout so we do not have access to your credit card details. This allows us to process and fulfill your orders and to notify you of the status of your order. With your consent we collect your email address to keep you up-to-date on all the latest products from the shop. If you do not wish to receive any of our e-mails just contact info@thecoffeefactory.co.uk. The Coffee Factory do not and will not sell, trade or rent your personal information to others. If you have any questions or queries please get in touch info@thecoffeefactory.co.uk

Returns/Cancellation Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Orders

Ordering is simple, easy and secure. View and add items to your basket – you will be able to remove items and change quantities at the checkout before your order is processed. We accept Visa, Mastercard, Switch, Delta, Solo and PayPal. All payments are made via the PayPal secure payment system.